Privacy Policy

Last updated: 30 August 2025

Golden Grains Foodstuff Trading LLC (“GGFT”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites:

By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address, payment details.

  • Business Information: Company name, trade license details, VAT registration (for B2B clients).

  • Technical Data: IP address, browser type, device type, operating system, cookies.

  • Usage Data: Pages visited, time spent on our sites, order history, preferences.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide customer support.

  • Manage accounts, payments, invoices, and shipments.

  • Send order updates, promotions, and marketing (if you opt-in).

  • Improve website performance and customer experience.

  • Comply with legal and regulatory obligations in the UAE.

3. Sharing of Information

We do not sell or rent your data. We may share limited information with:

  • Service Providers: Payment gateways, logistics/shipping partners, IT/cloud service providers.

  • Regulatory Authorities: When required by UAE law.

  • Business Transfers: In case of mergers, acquisitions, or restructuring.

4. Cookies & Tracking

Our websites use cookies and similar technologies to:

  • Improve site functionality.

  • Remember preferences (e.g., saved cart).

  • Track analytics and marketing performance.

You can disable cookies in your browser, but some features may not work properly.

5. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill our contractual obligations.

  • Comply with legal, accounting, or reporting requirements.

6. Data Security

We implement technical and organizational security measures to protect your personal data from unauthorized access, misuse, or disclosure.

7. Your Rights

As a user, you have the right to:

  • Access your personal data.

  • Correct or update inaccurate information.

  • Request deletion of your data (subject to legal requirements).

  • Opt out of marketing communications at any time.

8. International Data Transfers

Some of our service providers may process your data outside the UAE. We ensure that such transfers comply with applicable data protection laws.

9. Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal data from them.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Golden Grains Foodstuff Trading LLC
📍 Dubai, United Arab Emirates
📧 Email: info@ggft.ae
📞 Phone: +971 4 3388216